If you are an Anthem or Empire member, you can access care in a way that works for you through the Sydney Health mobile app. With Sydney Health, you can assess your symptoms quickly using the Symptom Checker, then consult with a doctor through a video visit or text session – all from the comfort of your home.

Download Sydney Health:

If you are not an Anthem or Empire member, you can access virtual care through K Health for text visits and Live Health Online for video visits.

Frequently Asked Questions

When is the Sydney Care mobile app being retired?

The Sydney Care mobile app will be retired on 9/1/2021.

I have Anthem or Empire for my health insurance. Where can I go to access virtual care?

Anthem or Empire members can download and register on the Sydney Health mobile app (Apple or Android).

What if I have a question about a Sydney Care visit prior to 9/1/21?

If you have a question about your doctor visit that that is not related to a refund request, please log back into Sydney Care within a week of your appointment to ask any follow-up questions.

What if I have a question about a refund after the app is retired?

Please email support@sydneycareai.com with full details of the visit date, type of visit, email address used, and amount paid.