Sydney Care is no longer available

If you are an Anthem or Empire member, you can access care in a way that works for you through the Sydney Health mobile app. With Sydney Health, you can assess your symptoms quickly using the Symptom Checker, then consult with a doctor through a video visit or text session – all from the comfort of your home.

Download Sydney Health:

If you are not an Anthem or Empire member, you can access virtual care through K Health for text visits and Live Health Online for video visits.

Sydney Care and Sydney Health are offered through an arrangement with CareMarket, Inc. ©2020-2021.

Frequently Asked Questions

When is the Sydney Care mobile app being retired?

The Sydney Care mobile app will be retired on 9/1/2021.

I have Anthem or Empire for my health insurance. Where can I go to access virtual care?

Anthem or Empire members can download and register on the Sydney Health mobile app (Apple or Android).

What if I have a question about a Sydney Care visit prior to 9/1/21?

If you have a question about your doctor visit that that is not related to a refund request, please log back into Sydney Care within a week of your appointment to ask any follow-up questions.

What if I have a question about a refund after the app is retired?

Please email support@sydneycareai.com with full details of the visit date, type of visit, email address used, and amount paid.